Community Rehabilitation Hospital North (7343 Clearvista Drive, Indianapolis, IN 46256), a joint venture with Community Health Network and Kindred Healthcare, is an inpatient facility that offers superior access and the latest equipment to improve the lives of individuals with a broad range of diagnoses - from brain and spinal cord injury to stroke and amputation. Community Rehabilitation Hospital North has an advanced accreditation from the Commission on Accreditation of Rehabilitation Facilities (CARF) in Adult Inpatient Care and for their Inpatient Brain Injury Specialty Program and Stroke Specialty Program.
Role includes answering telephones, greeting and assisting visitors and will perform tasks that assist with admissions, coordination of care, and discharge processes. Will possess good communication, interpersonal and organization skills and must be able to handle multiple tasks in a fast-paced environment while providing exceptional customer service.
Serves as receptionist for incoming and outgoing calls and visitor information.
Assists with admission and discharge Meditech entry.
Assists with patient registration and admission paperwork as needed.
Assists with patient transportation arrangements.
May assist with therapy schedule updates and responsible for the distribution of the schedules after completed.
May assist with hanging ADL signs and the distribution of Memory Books .
Interacts frequently with unit personnel, physicians, visitors, patients' families and other ancillary hospital personnel for the purpose of giving and receiving information.
Duties may include answering patient lights, and fulfilling patient request for non-care items. Requires professional, courteous, and helpful manner in all contacts with customers.
Position involves multi-tasking in a high stress environment. Requires constant mental alertness and the ability to calmly and accurately perform duties when subjected to frequent and varied interruptions.
Must have the ability to exercise judgment and initiative in the resolution of problems encountered.
Ensures that all patient and unit equipment, supplies and procedures are ordered and received.
Sets up follow up appointments for patients and enters this information on the AVS in the EMR.
Assists in ordering radiology and diagnostic appointments for patients.
High school diploma required, with two years of college level education preferred.
Prior experience in a hospital setting is preferred.
Current CPR certification.
Must have the ability to work with all levels of medical personnel, patients and families,
Ability to speak and write concisely with knowledge of medical terminology desirable.
Job : Other Primary Location : IN-Indianapolis-Community North Rehab Hosp Organization : 4072 - Community North Rehab Hosp Shift : Day