Advanced Practice Registered Nurses / Physician Assistants
Director, Patient Services
Are you cause driven and can embrace our mission where brain tumors are eliminated? Are you experienced in both patient care and program management and want to combine those skills to benefit our nonprofit? The American Brain Tumor Association is a steadfast advocate on behalf of the brain tumor community in the U.S. where we help patients, caregivers and their loved ones. Our mission is to advance the understanding and treatment of brain tumors with the goals of improving, extending and, ultimately, saving the lives of those impacted by a brain tumor diagnosis. Join us as the Director of Patient Services where you will partner with our research team as an integral contributor to this important mission.
The Director of Patient Services is responsible for leading, designing, and implementing a wide array of ABTA’s national patient services and supportive programs. Responsibilities include developing strategies, setting goals and integrating the strategic plan of the organization into patient directed programs and education services. This position is responsible for identifying strategic and program priorities that promote the ABTA’s mission and vision through organic growth of its programs. This position also creates and executes a plan to expand program reach by building relationships with allied health professionals and national health organizations.
HOW YOU’LL SERVE OUR ORGANIZATION
Implements a strategy and develops new programs for the expansion of ABTA’s education programs in accordance with our overarching mission and vision
Identifies and recommends areas for focused improvement in the areas of the ABTA Careline, patient meetings, online social media network, and dynamic use of existing and emerging technology
Analyzes results of competitive analyses of the neuro-oncology patient education environment and related recommendations for improving ABTA’s patient education programs and services
Develops and implements an actionable plan for developing patient education services, outlining capacity requirements and budget impact of national expansion
Determines fiscal goals for programs and services in collaboration with the Chief Mission Officer
Serves as a professional liaison to the healthcare community and collaborates with other health professionals and groups to advance industry best practices, maximize outreach, strengthen partnerships and identify trends
Establishes and maintains key program outcome metrics and evaluates effectiveness and impact
Updates and refines patient services Standard Operating Procedures (SOP’s) as needed on an annual basis, monitors implementation of and compliance with SOP updates and provides training when necessary
Organizes and leads meetings and conference calls related to patient services programs, including the annual Patient and Family Conference
Serves as a visible leader of the ABTA’s strategic growth initiatives and collaborates with senior managers and to support effective program development
Patient Services Communications
Utilizes social media sites, and other emerging technologies for program delivery and brand extension
Works closely with the Marketing and Communications team to market programs and develop education and training materials. Writes and edits health related content as required
WHAT WE ASK FOR:
Minimum of master’s degree in public health, healthcare administration, social work, nursing or related field. RN license preferred
Two plus years of experience building community outreach initiatives and program planning including strong program management skills required
Strong leadership and influencing skills with excellent verbal and written communication skills to work effectively with staff, board members, volunteers, donors, participants and other supporters
Strategic planning and visioning experience in a non-profit environment. Considerable experience in neurological disease field preferred
Ability to evaluate national impact, program effectiveness, trend analysis and integrate evaluation results into new program planning
Experience managing non-profit programs with a focus on growth, expansion, and strategic positioning
Demonstrated ability to understand program structure, design and portability. Strong financial aptitude, including experience creating financial projections in a non-profit environment
Ability to lead a mixed team of healthcare professionals and support staff in an association / non-profit social service organization setting
Familiarity with insurance policies as well as national standards in patient education and/or healthcare informatics
High attention to detail, strong process orientation, demonstrated capability to interface and maintain effective relationships with all departments and employees in a team-oriented environment
Ability to work on multiple projects and function effectively both independently and as part of a team
Strong proficiency using Microsoft Office, e-technologies, familiarity with web analytics, CMS, and social networking site administration.
Ability to travel up to approximately 10%
WHAT WE OFFER
A comprehensive benefits plan including: medical, dental and vision insurance, flexible spending, life and disability insurance, 401K, paid time off, on-site fitness center.
If you are interested in joining our team, please forward a cover letter with your resume to email@example.com.
Equal Opportunity Employer
The ABTA is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants. The ABTA does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, national origin, ancestry, citizenship, disability, genetic information, pregnancy, military or veteran status, or any other characteristic protected by applicable law.
Telecommuting is allowed.
Internal Number: ABTA001
About American Brain Tumor Association
The mission of the American Brain Tumor Association is to advance the understanding and treatment of brain tumors with the goals of improving, extending and, ultimately, saving the lives of those impacted by a brain tumor diagnosis. We do this through interactions and engagements with brain tumor patients and their families, collaborations with allied groups and organizations, and the funding of brain tumor research.