ChristianaCare is looking to employ a Practice Manager for Wilmington Primary Care.
The Practice Manager is responsible for the overall operations of large, complex, and or multiple Medical Group practices achieving balanced scorecard financial, quality, productivity, and patient/staff satisfaction performance goals. The Practice Manager partners with the Clinical Leaders and Operational Leaders regarding strategic planning, program and business development, continuous quality improvement and financial/budget reporting and monitoring for defined practices. The Practice Manager collaborates with other Medical Group Practice Managers and Directors in ensuring maximum benefit from office workflow efficiency and standardization across the Medical Group.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Partners with the Clinical and Operational Leaders of Medical Group assigned practices in the management of practice operations, financial performance, quality patient care, and patient satisfaction
Responsible for monthly financial and operating budget variance analytics and reporting.
Advances workflow process optimization leading and championing continuous improvement projects to improve patient satisfaction.
Coordinates assigned practice relationship with the Access Center including establishing and maintaining Service Level Agreements, communication processes, and partnering in ongoing improvements
Leads efforts to create conditions for staff engagement
Partners with the Clinical Leader to create, maintain, and improve clinical care and workflows
Collaborates with other Medical Group Practice Managers, Directors, and Clinical Leaders to share and spread best practices
Directs practice staff management
Directly manages Practice Supervisor or Clinical Coordinator or Site Supervisor or other Manager/Supervisors as assigned
Performs other related duties as required.
EDUCATION AND EXPERIENCE REQUIREMENTS:
High School diploma required. Bachelor's degree preferred. Three years of experience working in a medical practices with at least 2 years supervisory experience.
KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:
Ability to lead change
Ability to independently manage physician group communication and work processes and respond appropriately to unforeseen circumstances
Ability to establish relationships and collaborate with clinicians and other leadership staff
Skilled in working in teams with ability to work independently as needed
Skilled in oral and written communication
ChristianaCare is one of the country's most dynamic health systems, centered on improving health outcomes, making high-quality care more accessible and lowering health care costs. ChristianaCare includes an extensive network of outpatient services, home health care, medical aid units, three hospitals (1,300 beds), a Level I trauma center and a Level III neonatal intensive care unit, a comprehensive stroke center and regional centers of excellence in heart and vascular care, cancer care and women's health. We rank 21st in the nation for hospital admissions and 6th for admission of stroke patients.
ChristianaCare is a not-for-profit teaching health system with more than 280 residents and fellows. We are continually ranked by US News & World Report as a Best Hospital. With our unique, data-powered care coordination service and a focus on population health and value-based care, ChristianaCare is shaping the future of health care.
Working for ChristianaCare offers the best of urban and suburban living with multiple housing options, excellent restaurants and entertainment venues, quality public and private schools and a short driving distance to popular Delaware and New Jersey beaches. The location provides easy access to Washington, DC, Philadelphia and New York City - all within a short drive or train ride from Newark, DE.
EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.
ChristianaCare Health System is headquartered in Wilmington, Delaware and is one of the country's largest health care providers, ranking 21st in the nation for hospital admissions. Christiana Care is proudly a Nurse Magnet recognized institution. Christiana Care Health System is also one of the largest health care providers in the mid-Atlantic region, serving all of Delaware and portions of seven counties bordering the state in Pennsylvania, Maryland and New Jersey. A not-for-profit, non-sectarian health system, Christiana Care includes two hospitals with more than 1,100 patient beds, and is a major teaching hospital with two campuses. Christiana Care is continually recognized for excellence on a regional and national level. Our role in the community is expressed in the Christiana Care Way: "We serve our neighbors as respectful, expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors value."Christiana Care is a great place to work because we value diversity and recognize it to be a core part of our success. Because of the diversity of our employees, affiliated health professionals and volunteers, we are ...positioned to meet the unique needs of our patients and community. We acknowledge and celebrate the uniqueness and talent of each employee. Because of our talented workforce we are able to provide a quality healthcare experience to our patients and community. We strive to create an inclusive environment in which individual diversity can be leveraged and thrive. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.