Director Practice Operations, Primary Care and Community Medicine
ChristianaCare Health System
Location: Wilmington, Delaware
Internal Number: JR57464
Director - Medical Group Practice Operations for the Family & Community Medicine Service Line
ChristianaCare has an exciting career opportunity for an experienced healthcare operations leader to join the leadership team of our Family and Community Medicine Service Line.
The Director is responsible for developing and attaining performance and outcome goals in collaboration with the Department of Family Medicine Service Line, Academic Program Directors, and Medical Group leaders. The Director will serve as a liaison for campus leadership and lead efforts across the organization focusing on and advancing Continuous Improvement (LEAN), continuous learning, and supporting organizational vision and goals.
The Director will manager people leaders across 8 employed Family & Community Medicine practices and partner with ChristianaCare Program Directors to further grow/develop the Family Medicine Residency program.
Provide the strategic direction across service line operations, including patient care delivery, process, root cause analysis, and quality improvement in collaboration with service line and medical group leaders.
Responsible for operations and oversight of the department of Family Medicine, grants, and research.
Drive improvements, optimizations, and standardizations across practices while staying abreast of innovative practices, and evolving technology within ambulatory care settings.
Interpret key performance indicators (KPI's) for each practice, determine cause(s) for variances, and recommend enhancements.
Develops business plans to capitalize on new services and facilitates successful future growth.
Ensures regulatory, compliance and safety requirements are met at all times.
Partners with clinicians to forecast volumes, space, and equipment needs for our growing patient population.
Champions relationship building, cross collaboration and mentorship throughout the Family & Community Medicine Service Line and other strategic partners.
Bachelor's degree required.
Master's degree in a related field preferred.
Minimum of five (5) years of healthcare experience on a management level required, with a focus on quality, safety, regulatory, and accreditation preferred.
Minimum 10 years of direct practice management experience in lieu of degree may be considered.
ChristianaCare is one of the country's most dynamic health systems, centered on improving health outcomes, making high-quality care more accessible and lowering health care costs. ChristianaCare includes an extensive network of outpatient services, home health care, medical aid units, three hospitals (1,300 beds), a free-standing Emergency Department, a Level I trauma center and a Level III neonatal intensive care unit, a comprehensive stroke center and regional centers of excellence in heart and vascular care, cancer care and women's health. ChristianaCare has an extensive network of primary care and specialty outpatient practices, as well as home healthcare, preventative medicine and rehabilitation services.
ChristianaCare is a not-for-profit teaching health system with more than 290 residents and fellows. We are continually ranked by US News & World Report as a Best Hospital. With our unique, data-powered care coordination service and a focus on population health and value-based care, ChristianaCare is shaping the future of health care.
Working for ChristianaCare offers the best of urban and suburban living with multiple housing options, excellent restaurants and entertainment venues, quality public and private schools and a short driving distance to popular Delaware and New Jersey beaches. The location provides easy access to Washington, DC, Philadelphia and New York City - all within a short drive or train ride from Newark, DE.
EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.
ChristianaCare Health System is headquartered in Wilmington, Delaware and is one of the country's largest health care providers, ranking 21st in the nation for hospital admissions. Christiana Care is proudly a Nurse Magnet recognized institution. Christiana Care Health System is also one of the largest health care providers in the mid-Atlantic region, serving all of Delaware and portions of seven counties bordering the state in Pennsylvania, Maryland and New Jersey. A not-for-profit, non-sectarian health system, Christiana Care includes two hospitals with more than 1,100 patient beds, and is a major teaching hospital with two campuses. Christiana Care is continually recognized for excellence on a regional and national level. Our role in the community is expressed in the Christiana Care Way: "We serve our neighbors as respectful, expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors value."Christiana Care is a great place to work because we value diversity and recognize it to be a core part of our success. Because of the diversity of our employees, affiliated health professionals and volunteers, we are ...positioned to meet the unique needs of our patients and community. We acknowledge and celebrate the uniqueness and talent of each employee. Because of our talented workforce we are able to provide a quality healthcare experience to our patients and community. We strive to create an inclusive environment in which individual diversity can be leveraged and thrive. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.