Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

Primary Responsibilities: 

External 

• Conduct patient Welcome Calls 
• Maintaining & develop key account relationships 
• Patient and MDO: Provide Active or Pending patient education on therapy, monitoring, and side effects; ensure patient is provided with the updates and tools they need for successful infusions both during our intake process and once on service.  
• LMN creation 
• Appeals: Assist the office/patient with the necessary clinical evidence to overturn a denial 

Internal Sales 

• Support assigned Sales Rep/RSD (could be multiple Reps) to meet/exceed territory and regional gram sales goals 
• Attend key-account lunches and after-hours events when needed 
• Quarterly review of cancelled/on-hold patients 
• Provide nursing notes after new patient first infusion 
• Open territory assistance 

Internal Intake and pharmacy 

• Review clinical and RX on new patient referrals.  Determine if additional information is needed.  Work with SR/RPh/MDO to obtain. 
• Support Sales in obtaining appropriate clinicals needed for active and pending patients 
• Assist with obtaining DWO, POT and ROC orders 

Other Responsibilities: 

External 

• Support group attendance 
• CE presentations 

Internal 

• Attend regional nursing cadence 
• Facilitate communication between infusion nurse, pharmacy, and doctor office 
• Complete all internal training requirements
• Attend Optum Sales Meetings 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:BSN or IV certified LVN/LPN 

  Preferred Qualifications: 2+ years of home healthcare experience, preferably in IG infusion 

Basic Skills: 

• Carelink and CPR + 
• EMR Utilization 
• MS Products 

 At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.    

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action  

UnitedHealth Group is a